AA Rosette
Testimonials
...don't take our word for it, hear what our guests have to say!
Ysgol Aberconwy 6th Form Ball, July 2010
I would like to say a big thank you on behalf of myself and fellow pupils for all you help arranging the Ysgol Aberconwy 6th Form ball. It was a lovely night enjoyed by all and will remain with us as a very special evening. All staff were all very pleasant and helpful. The 3 course meal was excellent also.
Many thanks again, Leah
Innerframe Charity Dinner, June 2010
Just wanted to say thank you for everything last Saturday, we had a fabulous night at our fundraising evening and all with your and Lesley's help! I’ve already had a chat with Lesley this afternoon and thanked her. I have also put a link on our facebook page to the Imperial and thanking you both. I notice that one of our mutual friends was heavily involved in the day on Saturday both playing and attending the evening, although I do believe Jordan is one of the walking wounded this morning.
Thanks again, you were stars! Chris
Royal Society of Architects in Wales, April 2010
I recently booked 16 or so rooms on 6 April at the Imperial Hotel as we had our annual RSAW Conference which took place on 7 April 2010. Everyone at the hotel who I liaised in the run up and during our stay was very helpful and polite; the service we and our fellow guests received was impeccable. The rooms were beautiful and we enjoyed the use of the leisure facilities; breakfast was gorgeous. Thank you to the Imperial team for making our stay so enjoyable. We’ll definitely be booking with you again and will highly recommend you to others.
Many thanks once again. Sophie Gibbs, Membership and Projects Co-ordinator
Conlon & Sons (Opticians), April 2010
Just a note to thank you and the whole team for the help during our conference last weekend the 18 and 19 April. At Conlons we have held a yearly conference now for 12 years and stayed in some very lovely hotels. I can now add The Imperial to that list. Most of the hotels we have used in the past have been set in the country so it was a refreshing change to find such a well appointed hotel by the seaside and in such a lovely resort.
Our first impressions were instilled quickly as the porter team helped us unload our conference gear into the Adelphi room; all the staff were first class in their approach and friendliness. The reception team were efficient, pleasant and attentive as were all of the front of house staff we came into contact with. Mr “D” and Greg were very supportive with the set up of rooms, audio visual and general training issues.
I have to comment on the food. To cater for 150 people usually means a drop in standards however I cannot say that for the food in the restaurant. The service was excellent and the food was hot and quite delicious. Never before have we had such prompt service at the Gala dinner. Our conference was based around customer experiences; this certainly provided a great example.
We were so lucky with the weather, sunshine has been a rarity this year and to see it on the promenade certainly brightened our view of the town. All in all, a great time was had by all!
Best Regards John Welsby, Managing Director
Tanners Wine Merchants, March 2010
A letter of thanks for all your efforts in making the Terry Platt Annual Tasting so successful this year. I thought the new format of both tastings in a day was excellent and your staff worked incredibly hard in setting both tastings up and in delivering a superb service. We were made to feel most welcome and sincere thanks to you and you team. I look forward to seeing you again soon.
Kind sincerely Adrian Patterson, Director
BPW Llandudno, March 2010
On behalf of the President Ruby Owen-Jones and club members of BPW Llandudno I write to express our thanks for the support which both you and your team members gave us in organising our International Night Dinner on Friday 12 March. Both guests and members remarked on the good service and excellent meal. Please pass on our thanks to the relevant members of your team.
Yours sincerely Jean Edwards, BPW Llandudno
Concord Lodge, March 2010
I would like to take this opportunity to thank you and all the staff at The Imperial for the excellent hospitality you gave us last weekend. The service and hospitality we received was absolutely faultless including the fine weather you must have had a hand in too!
A couple of our seasoned weekenders commented that it was probably the best hotel we have ever visited and knowing them that is praise indeed. Every single member of your staff was first class, nothing was too much trouble, everything delivered with a smile. Special thanks also for returning the child's finger puppets. I will certainly be recommending The Imperial.
Many thanks once again William Pearson, Master Concord Lodge
Royal Mersey Yacht Club, 6 March 2010
Dear Nicola, I would just like to thank you and all the staff concerned, we had a great weekend enjoyed by all - the hotel did us proud and the staff were most attentive, both at the drinks reception and during the dinner.
We will definitely be frequenting the Imperial again and from the feedback of members, several others will be doing the same! You and your team made organising the event as smooth as possible and that was much appreciated.
Many thanks again Kath
Agored Cymru Launch, Tuesday 17 November 2009
Thank you very much for being so accommodating at our launch event. We considered our evening was a great success, helped considerably by the cooperation of your staff prior to and on the evening of our event. I would particularly like to thank Leanda, Lesley and Nicola preceding the event in finalising the arrangements. All were courteous and helpful, and a pleasure to work with.
Thank you so much for your help in assisting Huw Jones and Cheryl Crook on the evening itself; for both arrangements with the launch event in the Promenade Lounge and dinner immediately following the launch. We would be very happy to use The Imperial Hotel for an event in the future, knowing the high service level you offer.
Thank you once again, Janet Barlow, Chief Executive Officer
Rotary International District 1220, 2nd – 4th October 2009
I write to thank you and all the staff at the Imperial for the support and assistance you gave to the Conference Team both before and during our Conference. The reception staff were always there to help and I must congratulate the restaurant for the quality of the meals and the excellent and pleasant service they provided.
Yours sincerely, GM
BPW Presidents Dinner, 9th October 2009
Just a brief not to say how much we all enjoyed our evening yesterday. I heard so many compliments about the wonderful meal and the courteous efficiency of the waiting staff. Please pass on my thanks to all of the staff that were involved, including those in the Housekeeping department. Your hotel has a lovely atmosphere and it is always a pleasure to visit. DD, BPW President
Dear Leanda, Firstly, may I thank you and the staff for their help and assistance when we stayed with you the other week. As usual everything with your service was second to none. Can you also pass on our thanks banqueting staff and serving staff, everyone enjoyed our delegation dinner, the service and food was excellent. I know our dinner is a small affair, but our delegates and our invited guests always enjoy it, it is a relaxing affair with good food and wine – what more can anyone ask for!! Pamela Drake, GMB
North Wales Business Club Dinner, 1 May 2009
Very many thanks for everything concerned with last evening’s event which I believe to have been a total success. The Food and service was fantastic and I would be grateful if you could convey our thanks to Gwilym and everyone else who contributed to the success of the evening. Jean
