Corporate Social responsibility
The Imperial Hotel is part of Greenclose Hotels Ltd and we have always been led by family values. Our group corporate social responsibility strategy is based in ensuring that our employees, environment, and local community are supported and cared for. Responsible behaviour is at the heart of our business and drives our vision for the future.
As an independent hotel and spa group with locations across the UK in areas of natural beauty we understand the importance of protecting the environment and promoting responsible tourism.
In an ever globalising marketplace it is important to recognise the impact we have at a local and global level. To ensure that we are accountable and contributing towards a positive and responsible future we are aligning to the UN’s Sustainable Development Goals, specifically – Goal 3 Good Health and Wellbeing; Goal 8 Decent Work and Economic Growth; Goal 12 Responsible Consumption and Production; Goal 15 Life on Land. These Goals have been created to bring companies, individuals, charities and governments together to solve the world’s most pressing social, economic and environmental issues and we are proud to announce our participation.
Our Mission
To champion the wellbeing of our team; to create a positive impact in our local communities; and to protect the natural environment.
Team
Being a fair and caring employer and supporting our team to increase wellbeing.
It is our excellent teams that keep our company running, they are central to our success and are extended family. In order to support the teams across our different operations both physically and mentally we offer:
- Mental Health support through our internationally accredited Mental Health First Aid programme
- Physical and mental health support through gym and pool access
- Funded professional development
- Free access to Hospitality Actions’ employee assistance programme
- £50 hotels stays to include bed and breakfast at all hotels within the group
- Discounts on dining and Spa experiences
- Discounts on local attractions and activities
- Contributory Pension Scheme
- Free Parking
- Free Meals
- Staff socials
- Childcare Vouchers
- Guest Care Awards and incentive Schemes
- Staff Accommodation
- Tips / Gratuities
Community
Promoting our local economy to ensure a thriving community and supporting those in need.
Working with our local community is essential for a healthy and thriving business. To support local people and the local economy we:
- Use our expertise to work with local schools and colleges
- Support local charities where we can have the greatest impact and that matter to our team such as Ty Gobaith, the local children’s hospice, St David’s Hospice in Llandudno, Wales Air Ambulance
- Whenever possible, purchase from our local communities to support local business
- Work with local organisations to champion locally sourced produce
- Work with groups and guests to educate on the sensitive environments of our hotels
- Donate stays across our hotels to Room to Reward, a scheme that recognises the unsung heroes of our communities
The majority of our bedrooms use key card room controls which automatically switches off power supply to the room when not in use and all bedroom floors are fitted with sensors which switch on the lights when activated. We also use low energy light bulbs throughout the hotel wherever practical to do so.
We also have Electric Charging points in our Car Park.
Welsh Language Policy
We are committed to treating Welsh and English visitors on an equal basis and our Welsh Language Policy is a public promise confirming the hotel’s commitment to bilingualism which we hope is well received by our guests and staff.
Guests will notice bilingual phone greetings, menus, signage and tariff, and it is our intention to ensure that visitors hear and see the oldest living European language in use which contributes to the sense our guests get that Wales is uniquely different.
Environment
Working to protect our natural environment for future generations and reducing pollution & waste.
Greenclose Hotels have always been environmentally conscious. However, we understand that there is always more that we can do so we have formalised our strategy to ensure we are working with local groups to enable positive action:
- Electric vehicle onsite available for guest transfers to and from the local train station. We are a five minute walk from the station, so easily accessible by train as well as being ideally situated as a base from which to explore North Wales with or without a car, or as a convenient conference destination. We also work with Arriva Buses in enabling guests to catch the open top bus ride around the Great Orme, Conwy and Llandudno.
- Annual environment clean up days
- Reusing and recycling wherever possible. We recycle paper, glass, cardboard, light bulbs, batteries and cooking oil for use as bio-fuel locally and are currently sourcing recycling options for plastics. Overnight guests are encouraged to reuse towels. We pass on all our ink cartridges and toners to St Kentigern Hospice and Palliative Care Centre in St Asaph.
- Reducing our food waste across all locations
- Reducing our use of plastics where possible
- Our hotels are powered by hydroelectric energy
- At least 80% of our lighting is LED
- We offer electric charging points for cars
- Voltage optimisation to reduce energy consumption by circa 10%
- Air course heat pumps for new bedrooms
- We use lightweight waffle robes which are water and energy efficient
- We make our own aqueous ozone on site for cleaning and disinfection. It is 99.9% effective against bacteria and virus, and is completely harmless for human and aquatic life
- Meat across the 3 hotels is free range and ethically sourced
Local Produce and Fairtrade
We take pride in using local, seasonal and market fresh produce. Welsh food, from unique cheeses and wines, Welsh lamb and beef to fresh fish and seafood, has a long-established reputation for distinctiveness, quality and taste. Our famous Welsh lamb and beef have a unique heritage, character and reputation which have been recognised by the European Commission (EC) awarding them the coveted status of Protected Geographical Indication (PGI), which puts them on a par with other excellent regional European products like Parma Ham from Italy.
The Hotel has implemented a food policy which ensures all meats supplied to the hotel have full traceability and have the highest ethical criteria with regard to feed and rearing. All eggs, chickens and turkey used are free range and pork is farm assured. Where possible we use organic produce. Our menus are compiled with assurances from our suppliers that all products are free of GM soya and maize products. We are also a staunch supporter of Fairtrade coffee.
Modern Slavery Statement:
The Imperial Hotel is committed to maintaining and enhancing ethical business practices across all facets of our operations. As part of this commitment, we acknowledge the responsibility to address the risks of modern slavery within our supply chains and operations.