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The Imperial Hotel

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Accessible Hotel, North Wales

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So that your stay is as safe and comfortable as possible, prior to arrival, all guests are encourages to speak with a member of the reception team in order to confirm your individual requirements and general suitability of the hotel facilities for your needs.

Call 01492 877466 or contact us online

General

  • Staff on hand to assist 24 hours a day

  • Large print information and a confirmation letter is available on request.

  • Good bus and train links serve the local town of Llandudno.

  • The hotel is able to arrange an accessible taxi to collect you from the mainline railway station

  • Emergency evacuation procedure for guests with disabilities (please notify on arrival if assistance on evacuation is needed)

  • Assistance dogs accepted

  • Smoking is not permitted in the hotel

  • The alarm system is bells and sirens and does not have flashing lights.  Assistance is given if evacuation is necessary

  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival.

Entrance & Reception

  • Reception is accessible by a ramp from Vaughan Street.

  • There are 2 sets of swing doors to access Reception.

  • The Entrance is well lit.

  • The ground floor is step free.

  • There is seating available in Reception.

  • There is an accessible WC in the hotel.

Dining

  • Restaurant is wheelchair accessible

  • We can cater for special dietary requirements on prior request (sugar-free, gluten-free, lactose-free, low potassium, low sodium, nut-free, additive-free, organic, vegetarian, vegan)

  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed.

  • We provide a limited 24 hour room service menu.

Parking

  • The hotel has limited parking and is on a ‘first come, first served basis, however, with a blue badge there is free on-street parking at the front and side of the hotel.

Bedrooms

  • Non-allergenic bedding on request.

  • All rooms ensuite – we have 2 standard rooms with adapted ‘wet room’ bathrooms

  • Majority of rooms have a shower above the bath.  Walk in showers can be requested when booking direct with the hotel.

  • Laundry Service available

  • All rooms have remote controlled TV’s

  • Internet access available in bedrooms

  • All rooms have a telephone

  • Tea and coffee making facilities in all rooms

  • Mini-fridges available on request

  • Balcony rooms not suitable for wheelchairs

  • Elephant feet available to raise the bed on request

  • Raised toilet seat available on request

  • Grab rails available on request

  • DeafGuard

Public Areas

  • Public Toilet with baby changing facilities
  • Disabled toilet
  • All public areas accessible by wheelchair
  • Lift to all floors

Pool & Gym

  • The gym/pool is located in the basement and can be accessed via a lift.

  • Swimming pool is accessed by steps or a ladder.

  • We do not have changing facilities for hotel guests.  Robes are supplied in your room.