Events Manager

Here at the Imperial Hotel, are looking for an Events Manager to join our busy Events department. The successful candidate will be self-motivated, organised and passionate about providing excellent customer service.

Type – This role is 40 hours per week, worked 5 days out of 7. Some weekend days maybe required as well as some overtime.

Location – The Imperial Hotel, Llandudno, North Wales

Ensuring that events progress seamlessly by following established procedures and communicating with other departments effectively
Adhering to all company standards, policies, and procedures.
Managing group room blocks and meeting spaces
Identifying operational challenges associated with events and determining how to best solve these challenges or develop alternative solutions.
Setting a positive example for guest relations.
Coordinating and communicating event details both verbally and in writing to the customer, hotel management and employees.
Following up with customer post-event.
Responding to and handling guest problems and complaints.
Up-selling products and services throughout the event process.